Frequently Asked Questions

You can cancel your reservation by contacting the front desk. You can do this either by phone or by email.

View here the contact information here.

Once the booking is complete, you’ll receive a confirmation email within 30 minutes. Always check the email carefully to verify the information provided. If you have any questions, feel free to use the contact form or call the front desk.

The primary booker must be at least 21 years old. This is because the primary booker is responsible for all fellow travelers included in the booking.

Reservations made less than 6 weeks before the stay must be paid in full. For reservations made more than 6 weeks in advance, we require a 15% deposit at the time of booking and the balance 6 weeks before the stay.

You can pay using any bank account. You can also pay by credit card at the front desk.

Yes, for all of our accommodations, you must pay a security deposit of at least €300 to €600.

To check in at our front desk, you'll need the following documents:

• Valid ID or passport
• Reservation number

For rental accommodations, you can check in between 3:00 p.m. and 4:30 p.m. For campsites, you can check in between 1:00 p.m. and 4:30 p.m. If this isn’t possible, please feel free to contact us!

You can check out even if the front desk is still closed; please leave your key in our mailbox at the front desk.

For accommodations, you must check out by 10:00 a.m. at the latest, and for campsites, by 11:00 a.m. at the latest.

Yes, that's definitely possible! Just make sure the BBQ stays on the tiles or on a protective mat.

No, to prevent unpleasant odors that might bother future guests, gourmet cooking is not permitted.

Yes, our park is completely fireworks-free. We consider a peaceful and safe environment to be very important. This way, all our guests, the natural surroundings, and any pets they bring along can enjoy a relaxing stay in peace.

At the park, you can park a maximum of 1 car next to your accommodation. If you have more than one car, you can park them for free in the parking lot in front of the vacation park.

If you’re a camping guest with a comfort site, you can park your car right on the site.

This depends on the accommodation you’ve booked. For most bookings, the number of available beds is based on the number of guests. Of course, this can be discussed upon arrival.

If you’d like to invite a guest who plans to stay for 1 or 2 nights, please let the front desk know.

Yes, this is certainly possible. If you’ve been invited by a park guest, please let the front desk know so we can ensure everyone’s safety. There is no charge for this.

Pets are welcome at our vacation parks as long as they are kept on a leash while on the grounds.

Please note: pets are not allowed in all accommodations, so please keep this in mind when making a reservation.

Yes, we charge a fee for bringing a pet. These charges will be displayed during the booking process.

No, there are no homes with a fenced-in yard available.

No, fishing is not allowed in the ponds.

Yes, you can rent bikes at the front desk at our vacation park!

The pool is open from early June through September, depending on the weather.

Hours: daily from 10:00 a.m. to 8:00 p.m.

The pool is open daily from 10:00 a.m. to 8:00 p.m. Every guest needs a wristband for admission. Park guests can swim for free; day visitors pay a small fee.

Children ages 3 and up must pay admission. We may ask to see identification.

Reservations for the pool are not accepted. Day visitors are welcome, but space is limited.

Strollers are not allowed in the pool area.

Tickets can only be purchased during the pool’s opening hours.